CALL:  In the US  1-888-582-9848 (toll-free)    In Europe 00 44 114 299 8909
(Mon-Fri 8AM-6PM EST)

Playa Maya

Credit Cards Accepted at the Hotel
VisaMasterCard
Minimum Stay
  • Minimum stay of 7 nights required Dec 18 - Dec 31, 2009 inclusive.
  • Minimum stay of 7 nights required Nov 21 - Nov 29, 2009 inclusive.
  • Minimum stay of 7 nights required Jul 2 - Jul 6, 2009 inclusive.
  • Minimum stay of 7 nights required May 20 - May 26, 2009 inclusive.
  • Minimum stay of 7 nights required Apr 8 - Apr 14, 2009 inclusive.
  • Minimum stay of 7 nights required Mar 11 - Mar 25, 2009 inclusive.
  • Minimum stay of 7 nights required Feb 11 - Feb 18, 2009 inclusive.
General
  • Earliest check in time is 3:00pm. If rooms are available the hotel will gladly register you earlier.
  • Latest check out time is 12:00 noon.
  • Maximum occupancy is 4 people per room or 8 people per suite.
  • For reservations with check out dates on or after December 20 2007 the balance will be due 60 days before the arrival date.
  • An initial deposit of 3 nights or a third of the accommodation cost is required on confirmation, whichever is greater. For reservations through 2008 the balance will be due 60 days prior to check in.
  • For short stays, full payment may be requested on confirmation.
  • Deposits (including tax) will be charged upon confirmation following receipt of a signed authorization form.
  • For Christmas, New Year and Thanksgiving a deposit of 50% (min 4 nights) is required. The balance is due 60 days prior to check in.
  • Additional deposits are required for group reservations (3 or more rooms or a 2 room suite plus an additional room).
  • No pets (except guide dogs) accepted
Rates
  • This hotel's rates are fixed in US Dollars, but credit cards will be charged in Mexican Pesos using a conversion rate that changes regularly in line with the banks' exchange rates.
Children
  • Children under 10 accepted
Deposit
  • The deposit will be charged in USD, and can be charged to Discover and American Express cards as well as Visa and Mastercard. Payments at the hotel can be made by Visa or Mastercard only (in pesos).
Cancellations, No-Shows and Early Departures
Notice PeriodApplicable Charge
Early DeparturesUnused nights, early departures and no shows are non-refundable. The cancellation penalties below also apply to changes resulting in a reduction of the value of the reservation.
High Season (Jan 3 - Apr 24, 2009)
Notice PeriodApplicable Charge
between 17 and 32 days before arrival1 night(s) charge per room or 50% of the deposit, whichever is greater
16 or fewer days before arrival100% charge per room (100% of the deposit)
33 or more days before arrival35 US Dollars charge per room
Holiday Season (Feb 11 - Feb 18, 2009; Mar 11 - Mar 25, 2009; Apr 8 - Apr 14, 2009; May 20 - May 26, 2009; Jul 2 - Jul 6, 2009; Nov 21 - Nov 29, 2009; Dec 18 - Dec 31, 2009)
Notice PeriodApplicable Charge
31 or fewer days before arrival100% charge per room (100% of the deposit)
63 or more days before arrival35 US Dollars charge per room
between 32 and 62 days before arrival1 night(s) charge per room or 50% of the deposit, whichever is greater

Top Go to Top
Member of the American Society of Travel Agents Member of the Travel Trust Association

MEXICO

Hotel Location Location Map
Playa del Carmen
suitability
families
weddings
disabled
pets
guest ratings
view comments